Returns & Exchanges

At Dr.Melaxin, we are committed to your skin's health and satisfaction, which is why we offer a 30-day return policy for products that do not meet your expectations. If you are not completely satisfied with your purchase, we provide a streamlined process for hassle-free returns and exchanges.

1

Submit a Request

Contact our customer support team via email or our online portal within 30 days of delivery to initiate your return request with your order number.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all caps are tightened and any promotional gifts are included to qualify for a full refund.

3

Ship to Dr.Melaxin

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location to be sent back to our quality control center.

4

Receive Refund or Exchange

Once our dermatological team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing